Refund Policy

1. What you are buying

Credits are digital content. A pack of 100 credits costs $19 USD as a one-time purchase.

Credits are consumed when you unlock achievements, re-sync a source, or generate a resume. Unlocking is permanent — once an achievement is unlocked it stays visible in your account.

2. Consent to immediate access

At checkout you are asked to confirm that you want immediate access to the digital content and that you understand your statutory right of withdrawal is lost once that access begins.

Access begins when you spend credits to unlock content — not when you buy the credits. Buying a pack and leaving it unused does not start access.

3. When we refund

We refund in these situations:

• —Unused credits — if you have not spent them, you can request a refund of the remaining balance within 30 days of purchase
• —Duplicate or accidental charges
• —The Service failed to deliver what you paid for because of a fault on our side
• —If we discontinue the Service, remaining balances are refunded

4. When we do not refund

Credits already spent on unlocking achievements, re-syncing, or generating a resume are not refundable, because the content has been delivered and cannot be returned.

Dissatisfaction with the wording or usefulness of AI-generated results is not on its own a ground for refunding spent credits. We show results from your uploaded and manually entered material for free precisely so you can judge output quality before paying.

5. How to request a refund

Email support@careercollector.com with the email address used for the purchase. We aim to respond within 5 business days.

Purchases are processed by Paddle.com Market Ltd as Merchant of Record. Paddle may also review refund requests and applies its own buyer protection terms, which can differ from this policy. Where consumer law in your country gives you stronger rights, those rights apply.